Already booked and something has changed?
Changes, cancellations, refunds, cancelled flights, missed connections and documentation questions. Our agents answer around the clock — have your confirmation number ready and we will work it immediately.
- Agents available 24/7
- Costs stated before we act
- DOT refund filings handled
- Special assistance requests registered
Support for existing bookings
Have your confirmation number to hand if you can find it.
1-888-620-4018- Your Fareobuzz confirmation number
- Or the supplier's record locator
- The traveler's name as booked
- What you need changed and by when
For help with an existing Fareobuzz booking, call 1-888-620-4018 with your confirmation number. Agents are available 24 hours a day, 7 days a week. We handle date and itinerary changes, cancellations, refund filings, airline disruption rebooking, baggage and seat additions, and special assistance requests.
Change and cancellation costs are always stated before any action is taken: the supplier's own fee, any fare difference, and the Fareobuzz handling fee of $50. Bookings made through other agencies or directly with an airline must be handled by whoever issued them.
Find your situation
| Situation | First step | Time sensitivity |
|---|---|---|
| Airline cancelled your flight | Call 1-888-620-4018 — we rebook or file a DOT refund | Immediate |
| You missed your flight | Stay at the airport and call us now | Immediate |
| Need to change dates | Call with your confirmation number | Sooner is cheaper |
| Need to cancel | Call — check if you are inside the 24-hour window | Within 24h if just booked |
| Name spelled wrong | Call immediately | Immediate — cost rises later |
| Add bags or seats | Call anytime before departure | Usually cheaper than at the airport |
| Need wheelchair or medical assistance | Call to register the request | At least 48h before |
| Refund not received yet | Call for the supplier's refund reference | After 7 business days |
| No confirmation email | Check spam, then call us | Same day |
Your rights when an airline disrupts your trip
US travelers have more protection than most realise, and less than some assume. The accurate version:
You are entitled to a refund when
- The airline cancels your flight and you decline the alternative offered.
- The airline makes a significant schedule change and you decline to accept it.
- You cancel within 24 hours of booking, on a ticket bought at least seven days before departure.
This applies even to non-refundable tickets, and the refund must go to your original form of payment — an airline voucher is not a substitute unless you choose one.
You are generally not entitled to compensation for
- Delays caused by weather or air traffic control.
- Your own missed connection on separately-booked tickets.
- Changes you request for personal reasons.
Frequently asked questions
How do I change or cancel a booking?
Call 1-888-620-4018 with your confirmation number. The agent will look up the fare rules, tell you exactly what the change or cancellation costs — the airline's fee, any fare difference, and our $50 handling fee — and only proceed once you approve the total.
How long do refunds take?
Once the supplier approves a refund, card refunds typically appear within seven business days for US carriers, though some international airlines and hotels take considerably longer. We give you the supplier's refund reference number so you can track it independently rather than relying on us for updates.
My flight was cancelled by the airline. What am I entitled to?
Under US Department of Transportation rules, if the airline cancels your flight or makes a significant schedule change and you choose not to travel on the alternative offered, you are entitled to a refund to your original form of payment — even on a non-refundable ticket. Call us and we will file it and pursue it.
Can you help with a booking I made somewhere else?
Generally no. Only the agency or airline that issued a ticket can modify it, because they hold the booking in their system. If you booked directly with an airline, call the airline. If you booked through another agency, they must handle it. We will point you in the right direction if you are unsure who holds your booking.
I have not received my confirmation email.
Check spam and promotions folders first. If it is genuinely not there, call 1-888-620-4018 and we will resend it immediately. You should always receive written confirmation — if you have paid and have nothing in writing, contact us straight away.
Can I add baggage, seats or special assistance after booking?
Yes. Call us and we will add baggage or seat selection, or register special assistance requests such as wheelchair service, medical equipment or dietary requirements. Special assistance should be requested at least 48 hours before departure so the airline can staff it properly.
What if I need to correct a name on my ticket?
Call immediately. Minor corrections — a misspelling of a few characters — are often possible for a modest fee. A substantive change to a different person is generally not permitted and may require a new ticket at current fare. The sooner it is caught, the cheaper it is.
Do you help with travel documents and visas?
We tell you what documentation your itinerary requires — passport validity, transit visa needs, onward ticket requirements — and we flag problems at booking. We do not issue visas or passports; those must be obtained from the relevant government or consulate.
Need help with a booking right now?
Call 1-888-620-4018. Agents answer around the clock, including holidays. Have your confirmation number ready if you have it.
1-888-620-4018Calls are answered by Fareobuzz travel agents. We are an independent agency, not an airline.