Terms & Conditions

These Terms and Conditions govern your use of www.fareobuzz.com and any booking you make with Fareobuzz.com. By using this website or booking through our agents, you agree to them.

1. Who we are

Fareobuzz.com is an independent travel agency and travel intermediary. We arrange travel reservations with third-party suppliers on your behalf. We are not an airline, hotel, cruise line or car rental company.

Our main office is at 137 W 25th St, 11th Floor, New York, NY 10001, United States, with a further office at Suite 1504, 15/F, Chinachem Tower, 34–37 Connaught Road Central, Central, Hong Kong. Agents are reachable on 1-888-620-4018, 24 hours a day, 7 days a week.

The registered operating entity behind www.fareobuzz.com is Fareobuzz.com, WZ-546, First Floor, Shiv Nagar, West Delhi, Delhi 110058, India. When you make a booking through this website or with our agents, your agreement for our booking service is with that entity. Your contract for the travel itself is with the operating supplier, as set out in section 2.

2. Our role as agent

Fareobuzz acts as an agent for the suppliers who actually provide your travel. When you book, you enter into a contract with that supplier for the travel service itself, in addition to your agreement with us for our booking service. Supplier terms and fare rules apply to your travel and take precedence over any general description on this website.

3. Booking, quotes and pricing

• Quotations reflect prices available at the moment they are given and are not guaranteed until ticketed or confirmed.
• A booking is only confirmed once you have approved the total, payment has been processed, and you have received written confirmation.
• You are responsible for reviewing your confirmation immediately and reporting any error — particularly in names, dates and routing — without delay.
• Example prices shown on this website are illustrative and do not represent available inventory.

4. Service fees

Fareobuzz charges service fees as published on our Fees and Service Charges page. Fees are disclosed to you verbally before payment and itemized in your written confirmation.

Fareobuzz service fees are non-refundable once a booking has been issued, because they cover work already performed. The sole exception is cancellation within the US DOT 24-hour window on an eligible booking, where the fee is refunded in full.

Fees charged by airlines, hotels, cruise lines and car rental companies are separate from the Fareobuzz service fee and are set by those suppliers, not by us.

Prices quoted by a Fareobuzz agent are inclusive of the airline fare, any airline change or cancellation fee, and the Fareobuzz agency service fee — unless the agent states specifically that the quoted fare excludes the service fee.

5. Payment

Payment is taken only after you authorize a specific total. Depending on the supplier, charges may appear on your statement from Fareobuzz, from the supplier, or from both. The agent will tell you which applies before payment. You confirm that you are authorized to use the payment method provided.

6. Your responsibilities

• Providing names exactly as they appear on the government-issued ID or passport that will be used for travel.
• Holding valid passports, visas, transit visas and health documentation for your itinerary.
• Arriving at airports, ports and pickup locations by the required time.
• Reviewing supplier fare rules that we provide with your confirmation.
• Notifying us promptly of any change in your contact details.

7. Changes and cancellations

Changes and cancellations are governed by the supplier's fare rules. Where a change is permitted, you are responsible for any supplier change fee, any fare difference, and the Fareobuzz handling fee of $50. Some fares are non-changeable and non-refundable. Refunds are processed only after the supplier approves them, and timing is determined by the supplier.

8. Cancellation by suppliers and force majeure

Suppliers may cancel or reschedule services. Where this happens, your remedy lies primarily with that supplier under its own terms and applicable regulation. We will assist you in pursuing rebooking or refund. Neither Fareobuzz nor suppliers are liable for events outside reasonable control, including weather, natural events, strikes, civil unrest, government action, epidemics and air traffic control disruption.

9. Limitation of liability

To the maximum extent permitted by law, Fareobuzz's total liability arising out of or relating to any booking is limited to the service fee paid to Fareobuzz for that booking. We are not liable for indirect, incidental, consequential or punitive damages, nor for the acts, omissions or insolvency of third-party suppliers. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Travel insurance

Travel insurance is not included in any booking unless expressly stated. We strongly recommend considering appropriate insurance, particularly for trips with significant prepaid non-refundable costs. Any insurance you purchase is a contract between you and the insurer.

11. Website use

You agree not to use this website for any unlawful purpose, not to make speculative or fraudulent bookings, and not to use automated systems to scrape or overload the site. Content on this website is owned by Fareobuzz or its licensors and may not be reproduced without permission.

12. Complaints

Complaints should be directed to support@fareobuzz.com with "Complaint" in the subject line and your confirmation number in the body, or by calling 1-888-620-4018. We aim to acknowledge within one business day and resolve within five.

13. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles. Any dispute shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Nothing in this clause removes any statutory consumer protection you are entitled to under the laws of your country or state of residence. If you are a consumer resident in the United States, you retain any rights and remedies available to you under applicable US federal and state consumer protection law, including US Department of Transportation regulations governing air travel.

14. Changes to these terms

We may update these terms; the version in force is the one published at the time of your booking. Material changes will be reflected in the "last updated" date above.

Main Office Address (USA)

Fareobuzz.com
137 W 25th St, 11th Floor
New York, NY 10001
United States

Office Address (Hong Kong)

Suite 1504, 15/F, Chinachem Tower
34–37 Connaught Road Central
Central, Hong Kong

Registered Address

Fareobuzz.com
WZ-546, First Floor, Shiv Nagar
West Delhi, Delhi 110058
India

Phone: 1-888-620-4018
Email: support@fareobuzz.com