Exactly what happens from your first call to your confirmation email
No phone trees, no pressure scripts, no charge until you approve a specific number. Here is the whole process, step by step, including what we do if something goes wrong after you have booked.
- A person answers, not a menu
- Quotes are free with no obligation
- Card charged only after you approve
- Written confirmation every time
Try it — call us
The process is easier to experience than to read about.
1-888-620-4018- A real agent answers the phone
- You describe the trip in your own words
- Options come back with trade-offs explained
- You decide, or ask for it in email
Booking with Fareobuzz follows five steps: call 1-888-620-4018, describe your trip, review the options an agent finds, approve the itemized total, and receive written confirmation. Quotes are free and carry no obligation. Your card is charged only after you verbally approve a specific total.
Every confirmation email itemizes the supplier fare, taxes and the Fareobuzz service fee separately, and includes the supplier's record locator so you can verify the booking directly with the airline, hotel or cruise line.
The five steps
| Stage | What the agent does | What you do | Cost so far |
|---|---|---|---|
| 1. The call | Answers 1-888-620-4018 directly and asks about your trip | Describe route, dates, travelers, budget | $0 |
| 2. The search | Searches airline, hotel, cruise and car inventory including fares not published publicly | Answer a few clarifying questions | $0 |
| 3. The options | Presents realistic choices and explains the trade-offs honestly | Ask anything; request an email if you want to think | $0 |
| 4. The quote | Reads back the total: supplier fare, taxes, and our service fee as separate lines | Approve, decline, or ask for alternatives | $0 until you say yes |
| 5. Confirmation | Processes payment, issues the booking, emails itemized confirmation with record locator | Verify the booking on the supplier's own site | The approved total |
What we do when something goes wrong
Booking is the easy part. The reason to use an agency is what happens afterwards.
| What happened | What we do | What we cannot do |
|---|---|---|
| Airline cancels your flight | Work the rebooking with the airline and file a DOT refund if you decline the alternative | Force the airline to fly a cancelled route |
| Schedule changed by hours | Request a rebooking to a better option, or a refund where the change is significant | Guarantee the airline accepts every request |
| You need to change dates | Process the change; explain the airline's fee and fare difference first. Our handling fee is $50 | Waive the airline's own change fee |
| You need to cancel | Process it and tell you honestly what is refundable under the fare rules | Make a non-refundable fare refundable |
| Hotel is not as described | Contact the property and press for a resolution or a move | Compel a hotel to act |
| Missed connection | Work same-day rebooking while you stay in the airport | Create seats that do not exist |
Frequently asked questions
What happens when I call?
An agent answers — no phone tree. They ask what you are trying to book, gather the details (route, dates, travelers, preferences), search supplier inventory, and present options. There is no charge for this and no obligation to book. If you want to think it over, ask the agent to email the quote.
When is my card charged?
Only after you verbally approve the total. The agent reads back the full amount, including the supplier fare and our service fee as separate line items, and asks for your explicit authorization before processing anything. If you did not say yes to a number, nothing should be charged.
Will I get something in writing?
Yes. Every completed booking generates an emailed confirmation showing your itinerary, the supplier's record locator or confirmation number, an itemized breakdown of what you paid, and the supplier's cancellation and change rules. If it does not arrive within an hour, call us.
Can I get a quote without booking?
Yes, and many callers do exactly that. Quotes are free. Fares change, so a quote reflects what was available at that moment rather than a locked price, but it gives you a real number to compare against.
What if I want to think about it?
That is fine and normal. Ask the agent to email the quote. Be aware that fares are not held unless the airline specifically permits a hold on that fare class, so the price may move — the agent will tell you how volatile the route is.
Do you keep my card details on file?
Not by default. Payment details are processed through PCI-DSS compliant processors and are not stored on our own servers. For repeat corporate clients we can arrange a stored profile through a secure processor, but that requires your written authorization.
See how it works
Call for a quote on a trip you are considering. No charge, no obligation, and you will know within five minutes whether we are useful to you.
1-888-620-4018Calls are answered by Fareobuzz travel agents. We are an independent agency, not an airline.