Refunds & Cancellations

This page explains how changes, cancellations and refunds work on bookings made through Fareobuzz.com. Read it alongside our Terms and Conditions and Fees and Service Charges.

1. The 24-hour cancellation rule

Under US Department of Transportation regulation, for air travel to, from or within the United States booked at least seven days before departure, you may cancel within 24 hours of booking and receive a full refund to your original form of payment.

Fareobuzz honors this in full and waives our own handling fee within that window. To use it, call 1-888-620-4018 — do not email, as the window is time-critical.

2. When the supplier cancels or significantly changes your trip

If an airline cancels your flight, or makes a significant schedule change that you do not accept, DOT rules entitle you to a refund to your original payment method — even on a non-refundable ticket. You are not obliged to accept a voucher or credit instead.

We will file this refund on your behalf and provide you with the airline's reference number so you can track it independently.

3. When you cancel voluntarily

Booking type	Typical refund position
Refundable / flexible airfare	Refundable per fare rules, often minus an airline fee
Non-refundable airfare	Usually no cash refund; may hold residual value as an airline credit, subject to fare rules and an airline change fee
Basic economy airfare	Frequently no refund and no credit outside the 24-hour window
Flexible hotel rate	Refundable until the property's cancellation deadline, commonly 24–72 hours before check-in
Advance-purchase hotel rate	Generally non-refundable from the moment of booking
Cruise	Refundable per the line's published penalty schedule, which escalates as the sailing date approaches
Vacation package	Governed by the operator's terms; deposits are often non-refundable
Car rental	Usually cancellable without penalty on pay-at-counter reservations

4. Fareobuzz fees on changes and cancellations

• Our flight change or cancellation handling fee is $50 per ticket. Car rental changes and cancellations are $25 per booking.
• The original booking service fee is non-refundable. Fareobuzz service fees are non-refundable once a booking has been issued, because they cover work already performed.
• Within the DOT 24-hour window on an eligible booking, both are waived and you receive a full refund.
• Fees charged by airlines, hotels, cruise lines and car rental companies are separate from the Fareobuzz service fee and are set by those suppliers, not by us. Airline change fees and fare differences are additional and set by the carrier.

Prices quoted by a Fareobuzz agent are inclusive of the airline fare, any airline change or cancellation fee, and the Fareobuzz agency service fee — unless the agent states specifically that the quoted fare excludes the service fee.

5. How to request a change or refund

1. Call 1-888-620-4018 with your confirmation number. Refunds cannot be actioned without verifying the booking.
2. The agent reviews the fare rules and tells you exactly what is possible and what it costs, before doing anything.
3. If you approve, we submit the request to the supplier and give you a reference number.
4. The supplier reviews and approves or declines it under its own rules.
5. Approved refunds are returned to your original form of payment.

6. Refund timing

Once a supplier approves a refund, card refunds typically appear within seven business days for US carriers. Some international airlines, hotels and cruise lines take substantially longer — occasionally several weeks. Your card issuer may add further processing time.

We will always give you the supplier's refund reference so you can check status directly rather than depending on us for updates.

7. Chargebacks

If you believe a charge is incorrect, please contact us first at 1-888-620-4018 or support@fareobuzz.com. Most issues are resolved quickly. Initiating a chargeback for a validly authorized booking may complicate or delay a refund you would otherwise receive, because the funds become locked in the dispute process.

8. Travel insurance

Where a supplier's rules do not permit a refund, a travel insurance policy purchased before the disruption may cover your loss depending on its terms and the reason for cancellation. Insurance is a contract between you and the insurer; Fareobuzz is not the insurer and cannot adjudicate claims.

9. Contact

Refund and cancellation enquiries: 1-888-620-4018 (24 hours a day, 7 days a week) or support@fareobuzz.com.