Changes & cancellations

How to change or cancel a flight you booked through a travel agency

The airline often cannot help you until the agency releases the ticket. Here is the sequence that actually works — and the fees you should insist on hearing before anyone touches the booking.

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Quick answer

To change or cancel a flight booked with Fareobuzz, call 1-888-620-4018 — do not start with the airline. The agent will read the fare rules, quote the airline fee (if any), any fare difference, and Fareobuzz’s $50 handling fee as separate lines, then act only after you approve. Inside 24 hours on eligible tickets, cancellation can be a full refund including the agency fee.

Why the airline often says “call your agency”

When a travel agency tickets a flight, it usually appears in the airline’s system as an agency-issued ticket. Airline phone agents can see the reservation, but they frequently cannot refund, void, or reissue it without the agency’s involvement. That is not a runaround. It is how ticketing authority works.

The practical sequence:

Call the agency that charged you (for Fareobuzz: 1-888-620-4018).
Confirm the airline record locator and that the ticket is still open.
Get a full cost to change or cancel before anyone starts the transaction.
After it is done, check the airline’s own site with the record locator.

Changing dates, times or routing

A change is a new fare calculation, not a paperwork edit. The agent prices the new itinerary against the old ticket’s residual value.

Line item	Who sets it	Fareobuzz amount
Airline change fee	Airline fare rules	Passed through at cost
Fare difference	The new flight’s price vs residual value	Passed through at cost
Agency handling	Fareobuzz	$50 per ticket

Same-day airport changes and elite-status same-day confirmed changes are airline products. An agency can sometimes request them; it cannot invent them.

If you need to fly today because the original plan collapsed, that may be faster as a new last-minute ticket plus a separate cancel of the old one. Ask the agent to price both paths.

Cancelling for a refund or a credit

Inside Fareobuzz’s 24-hour window on eligible flights: full refund of fare and agency fee. See the 24-hour guide.
Refundable fare, later: airline refund minus any airline cancel fee, plus Fareobuzz’s $50 handling. Agency service fee is otherwise non-refundable.
Non-refundable fare: often an airline credit minus a cancel fee, with an expiry date. Credits are usually tied to the original passenger and airline.

Never assume a “free cancellation” hotel-style policy applies to airfare. Read the fare type on your confirmation.

When the airline cancelled or significantly changed the flight

This is involuntary. Different rules apply. If the carrier cancels, or makes a significant schedule change, and you decline the alternative, US rules generally require a refund to the original form of payment — even on a non-refundable ticket. Ticket agents that are the merchant of record also have refund duties in those cases.

Call immediately with the flight number and the notice you received. Same-day misconnects are handled on the urgent travel desk.

Questions

Can I change a Fareobuzz flight by calling the airline?

Usually no, not as the first step. The agency is typically the ticket issuer of record. Call Fareobuzz at 1-888-620-4018. If the airline must act (involuntary schedule change, cancellation, day-of disruption), the agent will conference or file with the carrier.

What does a change cost?

Three possible pieces: the airline’s change fee (if any), any fare difference to the new flight, and Fareobuzz’s $50 change-handling fee. All three should be read to you before you approve.

Can I fix a misspelled name?

Minor spelling corrections are often possible. Substituting a different person is almost never allowed. Call as soon as you see the error — some carriers only allow corrections before departure, and some charge.

How long do refunds take?

US carriers typically post refunds within about seven business days after they approve them; some foreign carriers take longer. You should receive the supplier’s refund reference so you can track it.

Written by the Fareobuzz Travel Desk. Last reviewed 2026-08-29. Fees: full schedule.

Fareobuzz Travel Desk

Written by Fareobuzz booking agents who ticket paid itineraries for travelers in the United States, Canada and the United Kingdom. Last reviewed 30 August 2026. Named personal bylines are used only when a real agent is identified — this desk publishes as a team. Corrections: support@fareobuzz.com.

Related on Fareobuzz

Need this handled on a live booking?

Call a Fareobuzz agent. Quotes are free. Nothing is charged until you approve an itemized total.

1-888-620-4018

Calls are answered by Fareobuzz travel agents. We are an independent agency, not an airline.